Privacy Policy

This Privacy Policy (“Policy”) applies to https://www.roofingdirect.com/, and RoofingDirect.com (“Company”) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include https://www.roofingdirect.com/. By using the Company website, you consent to the data practices described in this statement.

Collection of your Personal Information

While using the website, the Company may collect personally identifiable information, such as your:

• First and last name
• Mailing address
• Email address
• Phone number

This information can be obtained when an (a) order is placed online or over the phone, (b) a quote is requested, or (c) an account is created. If you purchase the Company’s products and services, we also collect billing and credit card information. This information is used to complete the purchase transaction and is SSL secured.

The Company may also collect anonymous demographic information, which is not unique to you, such as your:

• Age
• Gender
• Location

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the Company’s public message boards such as in a review or comment, this information may be collected and used by others.

Use of your Personal Information

The Company collects and uses your personal information in the following ways:

• To operate and deliver the services you have requested
• To provide you with information, products, or services that you request from us
• To provide you with notices about your account
• To improve our products and service offerings
• To carry out the Company’s obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
• To notify you about changes to our website or any products or services we offer or provide through it
• In any other way we may describe when you provide the information
• For any other purpose with your consent

Sharing Information with Third Parties

The Company does not sell, rent, or lease its customer information to third parties.

The Company may share data with trusted partners that help the Company operate its business. The reasons for sharing the data may include analysis and reporting, marketing activities such as sending email or postal mail, providing customer support, or arranging for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.

The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.

Automatically Collected Information

The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Company’s website.

Use of Cookies

The Company’s website may use “cookies” to help you personalize your online experience. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the Company’s pages, or register with Company’s site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the Company’s features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company’s services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose:

• SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable written request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

Email Communications

From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by selecting the unsubscribe option.

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

Information Retention

We may retain your information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Statement

The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

The Company welcomes your feedback regarding this Policy. If you have any questions or comments about this Policy, please contact the Company at [email protected].

Last Updated: 4/11/2024